SMART Hub connects to the systems, workflows and partners your company already runs on, detects what's slipping, turns signals into priorities, and prepares the actions needed to fix them, keeping humans in control before anything is sent, updated or executed.
Agentic AI where it investigates. Controlled where it acts.
One hub, connected to every system you run, turning their signals into priorities and prepared actions.
Dashboards tell you what already happened, then leave the thinking and the doing to you. SMART Hub works the other way round.
Charts, red numbers and reports, built from records that are already out of date. It tells you a metric moved. It can't tell you why, what it's connected to, or what to do. The investigating and the work still land on a person.
It sits above your whole operating stack and runs like a case handler, not a chart.
These aren't separate modules or apps to buy. They're how SMART Hub works, one continuous loop running across everything you've connected.
SMART Hub detects issues, risks, gaps and opportunities across connected systems and partner workflows.
It decides which signals matter most right now and turns them into ranked business priorities, with the context joined up.
It prepares the work needed to respond, drafted, with the full context, ready for a person to check.
A human reviews and approves before anything is sent, changed or executed. Then SMART Hub learns from the outcome.
A red number in one system is rarely the whole story. SMART Hub connects operational chains across systems and partners, so a single signal is understood for everything it touches.
SMART Hub can spot that a supplier delay is likely to affect stock availability, customer orders, fulfilment, delivery performance, support volume and revenue, then turn that signal into a priority, prepare the actions, and route them for human review.
SMART Hub can detect that a customer has overdue invoices, unresolved support tickets and recent delivery issues. Instead of treating it as a blind finance chase, it prepares the right next action with the full context.
SMART Hub can identify that sales conversations have moved forward in the inbox but the CRM hasn't been updated, then prepare the CRM update and the follow-up for approval, so the record matches reality without anyone keying it in.
SMART Hub can connect a delivery delay, an open support complaint, a repeat customer and a high-value account into a single priority, then flag the rising reputation risk and prepare the actions, so teams can act earlier, before more customers are affected. It links customer feedback back to the operational cause.
SMART Hub connects to the tools your business already uses and combines their signals into one operating picture. It isn't limited to email, finance and CRM, it sits above the full operating stack of the business and its partner network. If it can be integrated, SMART Hub can use it as part of the picture.
From inboxes and shared mailboxes through finance, payments, CRM, ecommerce, stock, warehousing, fulfilment, order management, couriers and third-party logistics, suppliers, manufacturers and partner portals, support desks and customer comms, to document stores, spreadsheets, databases, internal apps, Slack, Teams and custom APIs.
Microsoft 365, Gmail, shared mailboxes, Slack, Teams.
Invoices, credit notes, suppliers, cash flow, ageing debt.
Pipeline, accounts, opportunities, follow-through.
Storefronts, order management, stock and inventory.
Couriers, fulfilment, third-party logistics, SLAs.
Tickets, response times, SLAs, at-risk customers.
Trustpilot, Google Reviews, Reviews.io, customer feedback signals.
OneDrive, SharePoint, Drive, supplier & partner portals.
Databases, spreadsheets, internal apps and custom APIs.
We connect to the systems you already use, and build the ones you need next. See all integrations →
Ask SMART Hub from Slack or Microsoft Teams. It checks the connected apps, systems and partner platforms your business runs on, links related signals, calculates answers from deterministic system data, and prepares controlled actions for human review, a command layer across your operating stack, not a generic chatbot.
"Who should we chase for payment today?"
SMART Hub checks connected systems
Finance
CRM
Operations
Delivery & support
Leadership
Natural-language access. Deterministic evidence. Human-controlled action.
Not features in search of a use, the everyday operating risks that cost money when they're caught late.
Detects overdue invoices, payment risk and the customer context behind them, so an account with unpaid invoices and unresolved support gets the right action, not a blind chase.
Spots when conversations have moved ahead in the inbox but HubSpot, Salesforce, Pipedrive or Zoho hasn't been updated, then prepares the update and follow-up for approval.
Connects order, stock, fulfilment, courier and third-party logistics signals to detect delivery risk before it becomes a customer complaint.
Detects supplier delays, stock issues and the fulfilment knock-on effects, then prepares the actions needed to protect customers and revenue.
Connects support tickets, email, order history, delivery data and finance context to identify customers at risk while there's still time to keep them.
Connects reviews, support tickets, delivery status, order history, CRM data and customer value to identify the operational cause behind poor feedback, and can spot the same failure pattern earlier, helping teams act before more customers are affected.
Turns signals, priorities and actions into a reviewable operating picture, what's slipping, what's being worked on, and what needs approval.
SMART Reply is the inbox, finance and CRM action capability inside SMART Hub. It helps complete approved finance, CRM and customer actions from where the work arrives, the inbox. Same rule throughout: a human approves every action.
It turns everyday business emails into approved actions for finance, CRM and customer operations, drafting replies, processing invoices and credit notes, updating the CRM, preparing follow-ups, and keeping your systems accurate from real conversations.
Explore SMART Reply →Business replies, customer and supplier comms, follow-ups, file and context retrieval, shared inboxes, emails turned into structured actions.
Supplier invoices, credit notes, payment queries and Xero workflows, invoice-to-system processing, ready for finance to approve, not retype.
HubSpot, Salesforce, Pipedrive, Zoho and Dynamics kept accurate from inbox conversations, no manual data entry, with follow-ups prepared.
Live system data tells SMART Hub what is happening. Institutional Memory tells SMART Hub how your business should respond.
SMART Hub captures the way your business works, so the knowledge that usually lives only in people's heads becomes part of the operating model, and recommendations become more consistent, more accurate and more aligned with how your business actually operates.
SMART Hub gets better the more it is used, helping preserve how the business works as people, teams and processes change.
Agentic investigation. Deterministic evidence. Human-controlled action.
SMART Hub uses agentic AI to investigate, but grounds every value, signal and recommendation in deterministic evidence from connected systems, counts, balances, invoice amounts, order numbers, exposure figures, support counts and CRM gaps, not AI guesswork. It prepares the work; humans approve what happens next. The AI does not guess numbers, does not silently execute actions, and does not update systems without approval.
Connected apps and live data. SOPs, business rules, best practice and people knowledge. Signals become priorities, priorities become actions, and actions are reviewed by humans, while every review improves the memory and strengthens the operating model.
Agentic investigation. Deterministic evidence. Human-controlled action.
SMART Hub, the intelligent operating layer across your business.
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